Last Updated: February 2026
These General Terms and Conditions (AGB) apply to all travel services, tours, and bookings offered by Morocco All Travel Agency. By booking a tour, the customer accepts these terms.
2.1 By booking (travel registration), the customer offers to conclude a binding travel contract.
2.2 The booking can be made orally, in writing, or electronically (email, website). For electronic bookings, our agency will immediately confirm receipt of the booking. This confirmation of receipt does not yet constitute a booking confirmation and does not establish a claim for the conclusion of the travel contract.
2.3 The contract is only concluded when the booking confirmation from Morocco All is sent to the customer.
3.1 Upon conclusion of the contract, a deposit may be required. The remaining amount must be paid according to the agreement in the booking confirmation (e.g., in cash upon arrival or via bank transfer before the start of the tour).
3.2 If the customer does not meet the payment deadlines, we reserve the right to cancel the booking and charge cancellation fees.
The scope of the contractual services is based on the service description in our offer and the information in the booking confirmation. Changes or deviations of individual travel services from the agreed content of the travel contract are permitted if they are not significant and do not affect the overall character of the journey.
The customer can withdraw from the trip at any time before the start of the journey. The withdrawal must be declared in writing. In the event of withdrawal, we may demand reasonable compensation for the travel arrangements made and our expenses. The amount of compensation depends on the time of withdrawal relative to the start of the trip.
Morocco All can withdraw from the travel contract before the start of the trip or terminate the travel contract after the start of the trip if the customer significantly disrupts the execution of the trip despite a warning or if they act in breach of contract to such an extent that the immediate termination of the contract is justified.
7.1 Our contractual liability for damages that are not bodily injuries is limited to three times the travel price, provided that the customer's damage was not caused intentionally or by gross negligence.
7.2 We are not liable for service disruptions, personal injury, and property damage in connection with services that are merely mediated as external services (e.g., flight bookings, external excursions).
The contractual relationship between the customer and Morocco All is governed by the laws of Morocco. The place of jurisdiction for all disputes arising from this contract is Marrakesh, Morocco.